Digital Transformation is at the top of virtually every organization’s list of objectives and concerns in 2020. The rules of business – and public sector – are being rewritten nearly every day as a combination of technology advancements, evolving customer expectations, process enhancements (e.g. digitization), and new business models are forcing executives to rethink prior IT strategies. Digitally transforming the organization represents an opportunity to meet these changing requirements and to leverage technology for providing differentiated and compelling experiences or outcomes.
Digital Transformation generally isn’t a single technology, nor is it a single IT project; it’s about employing a broad set of technologies, often in a series of interrelated initiatives. It often starts with an evaluation of top organizational objectives and requires an internal analysis of resources, organizational maturity, and technological gaps. The intersection of these two data points (prioritized needs and organizational realities) often informs a roadmap and investment horizon.
In the end, the decisions organizations make on how to evolve – by leveraging advanced technology in new and innovative ways – will have a direct impact on differentiation, growth and scale, profitability, risk mitigation, customer satisfaction, and speed-to-market. Those that select the right IT from the right technology partners, and then implement solutions in a practical, methodical manner over time, will likely flourish. Those who do not will likely struggle. The disparity is that stark.